Exchange and Return Policy

Rotas Club strives to provide customers with satisfactory services based on the principle that customers come first. All services provided by Rotas Club come with a 7-day money-back guarantee and refunds will only be possible under acceptable circumstances through contact and convincing statements that our products do not work. Since everyone is responsible for their own behavior, we strongly recommend that users make sure that their computer is suitable for using our products. before payment.

ACCEPTED CIRCUMSTANCES

If the customer's cases fall under the cases below, Clube Rotas can refund purchases made within 7 days.

  • You purchased the wrong product on the Clube Rotas website and need a refund to buy another product. The refund will be made after the correct product has been purchased and the order number has been sent to the support team.
  • Incorrectly purchased the same product more than once. Customers can provide their order numbers and explain to the support team the need for a refund or switching to another software as per their needs.
  • You have received an automatic renewal charge after already receiving a confirmation email that it was cancelled. In this case, customers can contact the support team, if your order is within the 7-day period, a refund will be confirmed.
  • Refunds are not valid for Rotas Club Subscriptions. The user can cancel their subscription in their account at any time.
  • Due to technical issues, the Rotas Club support team was unable to find effective solutions. Customers have already been able to complete their tasks with another solution.
  • In this case, Clube Rotas can provide you with a refund or change your license to another product that you need.

    NON-REFUNDABLE CIRCUMSTANCES

    Customers cannot get a refund for the below cases.

    • A refund request exceeds the 7-day money-back guarantee. For example, a refund request is submitted on the 8th day from the date of purchase.
    • A refund request for tax due to different policies in different countries .
    • A refund request due to the inability to use the product due to usage errors or a bad operating system.
    • A request for a refund for the difference between the price paid and the promotional price.
    • A refund request after you have done what you need with our products.
    • A refund request for not reading the product details
    • A request for a partial refund of a package.
    • A refund request for saying it doesn't work without concrete evidence.
    • A refund request for a buyer who has changed their mind.
    • A refund request for no reason.
    • A request for a refund of the automatic subscription fee, which was not canceled before the renewal date.
    • A refund request due to a technical issue and refusal to collaborate with the Rotas Club team in order to provide detailed information, such as a screenshot, log file, etc., so that we can track the issue and provide solutions.

    For all refund requests, please contact our support team. If a refund is approved, customers can expect to receive their refund within 7 business days.